Doors are shipped via freight ground services and the shipments are insured by the shipping carrier. All Doors are packed into large wooden crate to ensure safe delivery! Prior to making a delivery, someone from a freight company will contact you to schedule a drop off day and time that is convenient to you. Make sure that there will be someone to accept the product upon the delivery. Failure to do so, might result in re-delivery charge that you will be responsible for. All shipments are delivered to the back of the truck. Lift gate services, inside delivery and white glove services are optional and you must contact us for these services (charges will apply) Drivers are not required to assist in removing of the product from the truck, but they often do assist customers that will reward them with tips. However, doors are a heavy commodity that will require 2-3 people to be present and active of removing the product from the truck. During unloading of products from the truck, Randymorganart.com, assumes no responsibilities or liability for damage of the product, personal injury to someone, or any other issue that may arise due to moving the product from the truck to the inside space.